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Text Messaging Reference Service Launched – My Info Quest. Is it really...

A press release today announces the first “text messaging reference service.” While it’s a decent idea, and relevant to the public library user market, it’s not really novel and one has to wonder how...

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The reference desk usurped? Question and Answer websites revisited.

An interesting article came up this morning on USA Today, highlighting the rise of Q&A websites such as Quora and Stack Exchange and how they are “going to be the reference section of the library,...

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